Best Western London Queens Crystal Palace Hotel

10.80km from city center

Room options

Location

6.4

Location is ok

Great shopping area. Location poor. Parking was charged.

Good to know

Check in from:14:00
Check out before:11:00

Hotel description

Built in 1854 to coincide with the reopening of the Crystal Palace exhibition venue, Best Western London Queens Crystal Palace Hotel is a striking Victorian building in one of the most picturesque parts of south London. A stay here puts you in good company – French writer Emile Zola resided here for many months in the 1890s during his time in exile, while German emperor Kaiser Wilhelm II used the hotel as a base for his visits to Queen Victoria. Our updated rooms all come with contemporary décor, air conditioning, flat-screen TV and hairdryer. We also have an onsite car park, conferencing facilities, Italian restaurant and spacious ground floor lounge bar with satellite TV. Selhurst Park football ground is only a five-minute drive away, while Crystal Palace Park is just two minutes by car. If you’re looking to do a spot of sightseeing while you’re here, you’ll find the major attractions of central London around 8 miles from the hotel.

Reviews

Provided by TrustYou

7.1
GoodBased on 8475 reviews

Fair for traveling with friends. Close to parking areas and public transportation.

7.1
GoodBased on 8475 reviews

Friendly service.

Good city hotel

Top 34% in city

Service
6.4

Service is adequate

Staff was very rude. Manager rude. Worst host.

Location
6.4

Location is ok

Great shopping area. Location poor. Parking was charged.

7.1
GoodBased on 8475 reviews

Fair for traveling with friends. Close to parking areas and public transportation.

7.1
GoodBased on 8475 reviews

Friendly service.

Room
5.7

Room is all right

Free phone. Dirty towels. Filthy mattress.

Value
5.6

Fairly good value for money

Free phone. Paid for late check out. Overpriced buffet.

Breakfast
5.2

Breakfast is average

No croissants. You have to pay for breakfast. Burnt toast.

Food
4.1

Food could be better

No veggie. No Beef lasagne. Dining room loud.

Bar
3.9

Bar could improve

No porter. No bar. Stale alcohol.

WiFi
3.3

Complaints about WiFi

Wifi was charged. Charged us for wifi. Wifi barely worked.

Wellness
1.8

Wellness & sports facilities could be improved

No gym. No Spa facilities.

Rates from all sites

Total price for 1 night, 2 guests, 1 room

Amenities

Food & Drink

Internet

Concierge

Business

Room service

Food & Drink

Coffee-maker, Restaurant, Complimentary bottled water, Bar, Breakfast to-go

Internet

WiFi, Internet access

General

WiFi, Reception area, Heat, Telephone, Playground, Telephone, Elevator, Non-smoking, Television, Safe deposit box

In the rooms

Iron, Radio, Air conditioning, Heat, Telephone, Shower, Telephone, Bathrobe, Air conditioning, Hairdryer, Television, Balcony, Safe deposit box

Services

Luggage storage, Tourist information, Wake-up call, Concierge, Room service, Alarm clock

Business

Conference facilities, Business center, Meeting facilities

Parking & Transportation

Parking

Policies

24-hour Front Desk Service