Customer Charter

The joy of travel.

It’s what we’re all about.

1

Always free.

We never charge you commission. We don’t add hidden fees.

2

Unbiased search.

We won’t reorder our search results because someone has paid us to do it.

3

All about choice.

We search millions of flight, hotel and car rental options to give you the most comprehensive results we can.

Just choose the one that suits you best.

4

Nothing to hide.

We never sell your information to third parties or use your data to hide information or mislead you into booking something you don’t want.

5

No cookie capers.

We don’t use cookies to bump up prices or manipulate demand. Check out our cookie policy for more details.

6

Obsessed with quality.

We provide quality ratings for airlines and travel agents that enable you to make an informed choice before you book.

7

Safe and secure.

We make the confidentiality and security of your information our highest priority.

We don’t sell your personal information, and will only ever use it in line with our privacy policy.

8

On your side.

We believe the price you see should be the price you pay.

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