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Coronavirus travel updates

With a virus such as COVID-19, the understanding of it and information about it changes all the time. This can make it difficult to keep up with the facts that are most relevant to your life and where you are.

We recommend reading the advice from your local authorities, as well as the official information coming from the World Health Organization.

Locally, the Department of Health in Abu Dhabi and the Dubai Health Authority have information on coronavirus and the UAE on their websites.

It’s very important to follow the rules regarding social distancing and remaining at home. Dubai Police are active on their Twitter account and often post updates on COVID-19.

Other authorities such as the Knowledge and Human Development Authority and the Abu Dhabi Department of Education and Knowledge also have active social media accounts where you can see their latest advice and information regarding schools and coronavirus.

Coronavirus FAQs

The coronavirus outbreak is a fast-developing situation and experts are updating the advice all the time. To help you understand what we know so far, here are four travel related need-to-knows:

How can I stay safe when traveling during coronavirus outbreak?

Basic hygiene rules go a long way when you’re trying to avoid a virus. Regularly wash your hands – the best way is with soap and warm water or an alcohol-based hand gel if no soap is available. Avoid touching your eyes, nose and mouth, and try to remain at least a meter away from people who are coughing or displaying other flu-like symptoms such as sneezing. Read more advice on how to stay safe in public here.

I want to cancel my travel plans. How do I do this and can I get a full refund?

The first thing you should do if you want to cancel your travel plans because of the coronavirus, is call the airline, online travel agent or hotel that you booked your trip with. Not sure which company you used? You’ll see their name on your bank or credit card statement as well as the email you received from them to confirm the booking. You can find more details and contact information on our Skyscanner help page. Read how to change or cancel your booking here.

My flight has been cancelled. How do I get a refund?

Call the airline or online travel agent you booked with. With so many travel plans changed, it may take longer than usual to speak to someone who can help, but keep trying. If the airline or online travel agent tells you that a refund isn’t available or they’ve stopped trading, it might be worth getting in touch with your credit card company if that’s how you booked. If you have travel insurance, get in touch with the provider as well.

Will my travel insurance cover a cancelled trip?

It will depend on the policy you have, different policies offer different levels of coverage. Check the travel agency website or call their help center to check. For more answers to common questions about coronavirus, click here.

*This page was last updated on May 3, 2020. To our knowledge, the information on this page was correct at the time of publication. However, given the nature of the COVID-19 crisis, information will vary by location and change at short notice and over time. We will do our best to keep this page up-to-date, however this cannot be guaranteed. This page has been created for general guidance only and has not been designed for you or any specific circumstances relevant to you. It is highly recommended that you check your government’s latest travel advice before traveling or making any decisions to travel.