Privacy policy

Last updated 15 May 2018

No surprises!

We’ll only ever collect, use and share your information in ways that are described in this policy.

We’ll keep your information safe

We’re committed to the confidentiality and security of the personal data you give us.

You’re always in control

Update your profile and communication preferences at any time.

About this policy

Along with our Terms of Service and Cookie Policy, this policy explains how we collect and handle your information across all of our websites, mobile apps and other services. We’ll review this policy from time to time to make sure it’s up-to-date. If we make changes, we’ll post the latest version here. When we make significant changes, we’ll let you know when you next access our services, or by other communications.

Learn more about this policy

Why and how do we use your personal data?

We only use your information where you’ve given us your consent, where its necessary to deliver the services you’ve requested, where it’s necessary to exercise or comply with legal rights or obligations, or for normal business purposes of the kind set out in this policy.

Learn more about why and how we use your personal data

What personal data do we collect?

Everyone who uses our services will have bits and pieces of information about them collected, stored and processed. However, we don’t collect more information than we need.

Learn more about what information we collect and how we collect it

How long do we store your personal data?

We only keep your data for as long as we need it, or are required to for legal reasons. We’ll then either delete it or anonymise it so it doesn’t identify you. We treat data differently depending on what it’s used for, but you can ask us to delete your personal data at any time.

Learn more about how long we store your personal data

When is your information shared with or collected by third parties?

We share your information only where you ask us to, where it’s a necessary part of doing business with you and providing you with the services, or where we need to for legal reasons. Companies you book with via Skyscanner (like airlines or hotels) will collect your data in line with their own policies. Sometimes companies that advertise via our services may also collect your information (see Do we use cookies or other similar technologies?). Finally, companies that help us deliver our services will also collect and use your data on our behalf.

Learn more about how we share or allow others to collect your information

How do we keep your personal data secure?

Safeguarding your privacy is embedded in our culture and we use a combination of industry-standard methods to protect it.

Learn more about how we keep your personal data secure

Where do we store your information?

Your data is securely stored in data centres around the world – the exact location depends on where you are when you use Skyscanner. Your data will only be processed by suppliers who provide appropriate contractual safeguards for the information they process. Sometimes your data may be stored in countries with different levels of security to your own but we always make sure their standards meet ours.

Learn more about where we store your information

How is your information used for advertising?

You’ll see various adverts when you use our services and might also see adverts about Skyscanner when you’re on other platforms. These adverts might come from us or from third parties and may be personalised to make them more relevant to you. The information used to personalise adverts you see may include your details of what you’ve searched for on Skyscanner or general location information at a city or airport level, but will never include your name, contact details or other information that would enable you to be identified in the offline world. If you want to manage how your information is used for advertising purposes, you can find out more below and in our Cookie Policy.

Learn more about how your information is used for advertising

Do we use cookies or similar technologies?

We use cookies and similar technologies to help deliver, optimise, personalise and analyse our services and for advertising purposes.

Learn more about cookies and similar technologies

What are your choices and rights?

If you’ve got a Skyscanner account, you can access, edit, download or delete the key personal data associated with your profile at any time by going to your Profile. From here you can also manage your subscription and marketing preferences.

You also have rights in relation to the personal data we have about you, which we explain in more detail below. You can exercise these rights by getting in touch with us via our Help Centre.

Learn more about your choices and rights

Who are we and how can you contact us?

Skyscanner is provided by Skyscanner Limited, a company registered in the UK.

Skyscanner Limited is the Data Controller of any information collected from you by us.

Our company number is: 04217916

Our registered office address is: Floor 6, The Avenue, 1 Bedford Avenue, London, United Kingdom, WC1B 3AU.