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JetStar

JetStar is a low-cost airline operating out of its primary hub at Melbourne Airport, known for offering affordable flights within Australia and to international destinations across Asia, Oceania and North America. The airline is a full subsidiary of Qantas and has a considerable fleet size of 74 aircraft, enabling it to carry a significant portion of all Australian travelers. The airline is a part of the Qantas Frequent Flyer program, offering various perks for loyal passengers including access to any Qantas Lounge. Since breaking through onto the Australian aviation scene, JetStar has grown to become one of the country’s leading low-cost airlines.

*This information is correct as of January 2017

Why Fly with JetStar

How to Check in

JetStar passengers are able to check-in to their flight in a number of different ways. Online check-in is available and offers a quick and easy way to check-in and skip the queue, or travelers can check-in the old fashioned way at a counter in the airport. Additionally, self-service kiosks are available for all flights within Australia and New Zealand. Even if you have checked in using the web check-in service, passengers will still need to receive a boarding pass from the airport check-in counter for all international flights. For domestic flights, check-in opens 2 hours and closes 30 minutes before departure, while international flights open 3 hours and close 1 hour before flight departure times.

Baggage Allowances and Fees

All passengers are entitled to one item of carry-on baggage, although checked baggage will need to be paid for if required. Travelers are able to purchase between 15-40kg of baggage, although be advised that no single item of baggage can weight more than 32kg to comply with international regulations. It is far cheaper to purchase your luggage whilst you are booking your ticket, as it is a lot pricier to arrange at the airport. Any baggage over the weight or size limit will be subject to additional fees at the airport which is calculated by the kilo after 15kg - prices vary according to your destination.

Seating

JetStar flights offer a standard Economy Class in addition to a premium Business Class offering more spacious seating and a personalized service. All passengers are automatically assigned a seat after booking but do have the option to select a seat, although additional fees may apply. There is also the option to purchase seats with extra legroom or at the front of the plane to board and disembark first. On board passengers are able to pre-book a meal or purchase various snacks and drinks, while those in Business Class have the option to dine on gourmet meals and fine wines.

Booking Fees

When booking with JetStar, additional booking fees may apply depending on your form of payment. Purchasing through PayPal will incur an additional 0.75% of your ticket total and credit card payments will add 1.06% onto your total price.

Jetstar

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