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Etihad Guest – all you need to know about the loyalty program

If you enjoy flying with Etihad Airways you need to sign up for the airline’s loyalty program, Etihad Guest.

As well as lots of extra benefits and rewards, you’ll also be front of the queue for a free upgrade and up to 32kg of excess baggage. Here’s everything you need to know about the Etihad Guest loyalty program including:

  • How to earn Etihad Guest miles
  • Choosing your Etihad Guest rewards
  • Using your miles to upgrade your flight
  • How to claim missing Etihad Guest miles

Etihad Guest

The Etihad Guest program is the loyalty scheme of Etihad Airways and allows you to earn miles when you fly with Etihad Airways or its partner airlines, as well as when you spend on an Etihad Guest co-branded credit cards.

You can then redeem your miles on a flight ticket, excess baggage or in an online shop. There are two types of Etihad Guest miles: Tier miles and Guest miles. Tier miles are what you need to earn to reach the next level of Etihad Guest – Silver, Gold or Platinum.

Earning Etihad Guest miles when you fly with Etihad Airlines

The number of miles you’ll earn will depend on the class you’re flying and the fare you’ve booked, and is a percentage of the number of miles you’re actually flying.

Etihad Guest Tier miles

You can earn one Tier Mile for every mile you fly with Etihad Airways. But you’ll earn bonus miles if you fly in Business, First or Residence class.

What you need to earn in a year to reach Silver, Gold or Platinum:

Silver – 25,000 Tier Miles or 20 tier segments
Gold – 50,000 Tier Miles or 40 tier segments
Platinum – 125,000 Tier Miles or 60 tier segments

Other ways to earn Etihad Guest Miles

How else can I add to my Etihad Guest Miles? Spending money at one of the many partner hotels is a good way to rack up points to then convert to miles. Partner hotels include Fairmont Hotels & Resorts, Jumeirah Hotels & Resorts (such as the Burj Al Arab), and the Rotana group.

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Etihad Guest lounge access

The level of lounge access you’ll get depends on what membership you have; the higher the membership the glitzier the lounge! Etihad Guest Silver members can get to lounge at Abu Dhabi International Airport as well as a limited number of lounges around the world.

Gold members get to admit one guest and can access the Business Class Lounge and Premium Lounge around the world. Etihad Guest Platinum members get the real red carpet treatment for them and a guest with access into the First Class Lounge and the Premium Lounge around the world. Each lounge has its own menu, business center and well stocked drinks bar.

Etihad Guest excess baggage

Another benefit of signing up to the Etihad Guest program is you’ll get a generous excess baggage allowance.

If the route is a ‘weight concept route’ (i.e. the baggage allowance is per kilo, not per bag) members get the following amounts of excess baggage regardless of the class they’re flying:
Silver – 10kg
Gold – 15kg
Platinum – 20kg

If the route is a ‘piece concept route’, members get an additional:
Silver – 1 bag at 23kg in all classes
Gold – 1 bag at 23kg in Economy, and 1 bag at 32kg in Business and First Class
Platinum – 1 bag at 23kg in Economy, and 1 bag at 32kg in Business and First Class

Read more: Understanding the Etihad Airways baggage allowance rules

Etihad Guest FAQs

How long are my Etihad Guest miles valid for?

It depends on the level of membership:
Etihad Guest – 2 years from the date earned
Silver – 2.5 years from the date you earned them
Gold – 3 years from the date earned
Platinum – 3 years from the date earned

We recommend regularly checking your account so you don’t forget to spend your miles before they expire.

How can I claim my missing Etihad Guest partner miles?

If you think you’re owed miles that haven’t been credited to your account, you need to contact the partner within 6 months of the original transaction.

How do I claim missing Etihad Guest Miles?

If you’re a new member you’re entitled to claim miles for flights with Etihad Airways or partner airlines that you took 3 months prior to your enrollment date. To do so, email retroclaims@etihadguest.com
To claim miles earned after your enrolled, you can submit an online claim form on your online Etihad account.

Don't forget to spend you Etihad Guest miles before they expire

Can I claim my miles when I book with Skyscanner?

Yes, you can still claim airmiles on flights found through Skyscanner – so don’t worry, that amazing Etihad deal will still earn you airmiles!

How many miles do I need to upgrade to Etihad Business?

It depends on the route you’re taking. On a one-way flight from Abu Dhabi to Singapore’s Changi Airport, for example, you’ll need around 57,000 Etihad Guest miles to upgrade to Etihad Business Class if you booked an Economy Saver ticket.

You can also bid for an upgrade before you fly using as many or as few miles as you want.

Who are the Etihad partner airlines?

Extra bonus! You can claim miles when you fly with airlines other than Etihad, as long as you use your Etihad Guest membership number. The partner airlines are:

Air New Zealand
Air Serbia
Air Europa
Air Seychelles
airberlin
Alitalia
All Nippon Airways
American Airlines
Asiana Airlines
Bangkok Airways
Brussels Airlines
Czech Airlines
Garuda Indonesia
GOL Linhas Aereas
Hainan Airlines
Jet Airways
Korean Air
Malaysia Airlines
Oman Air
Philippine Airlines
Royal Air Maroc
Scandinavian Airlines
SriLankan AirlinesVirgin Australia
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*Updated August 2019. Information correct at the time of publication but may be subject to change and/or availability.

More travel tips:

Air Miles explained – how to earn, spend and make the most of them

Emirates Skywards: everything you need to know

When is the best time to book your Christmas flights?

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