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Etihad Guest – all you need to know about the Etihad Airways loyalty program

If you enjoy flying with Etihad Airways you need to sign up for the airline’s loyalty program, Etihad Guest.

*This article was first published April 2017. Information correct at the time of publication but may be subject to change and/or availability.

As well as lots of extra benefits and rewards, you’ll also be front of the queue for a free upgrade and up to 32kg of excess baggage. Here’s everything you need to know about the Etihad Guest loyalty program including:

  • How to earn Etihad Guest miles
  • Choosing your Etihad Guest rewards
  • Using your miles to upgrade your flight
  • How to claim missing Etihad Guest miles

Etihad Guest

The Etihad Guest program is the loyalty scheme of the Abu Dhabi’s national carrier, Etihad Airways, and allows you to earn miles when you fly with Etihad Airways or its partner airlines, as well as when you spend on an Etihad Guest co-branded credit cards. You can then redeem your miles on a flight ticket, excess baggage or in an online shop.
There are two types of Etihad Guest miles: Tier miles and Guest miles. Tier miles are what you need to earn to reach the next level of Etihad Guest – Silver, Gold or Platinum.

Earning Etihad Guest miles when you fly with Etihad Airlines

The number of miles you’ll earn will depend on the class you’re flying and the fare you’ve booked, and is a percentage of the number of miles you’re actually flying.
For example:
Economy, Breaking Deals fare – 25% Etihad Guest miles earned for every mile flown
Economy, Freedom fare – 100% Etihad Guest miles earned for every mile flown
Business, Breaking Deals fare – 115% Etihad Guest miles earned for every mile flown
Business, Freedom fare, 175% Etihad Guest miles earned for every mile flown
Etihad The Residence – 400% Etihad Guest miles earned for every mile flown

Find cheap Etihad Airways tickets

Etihad Guest Tier miles

You can earn one Etihad Guest Tier Mile for every mile you fly with Etihad Airways. But you’ll earn bonus miles if you fly in Business, First or Residence class.

What you need to earn in a year to reach Etihad Guest Silver, Gold or Platinum:
Silver – 25,000 Tier Miles and 20 Tier segments
Gold – 50,000 Tier Miles and 40 Tier segments
Platinum – 125,000 Tier Miles and 60 Tier segments

An example of a flight from Abu Dhabi to London Heathrow (3,409 miles):
Economy – you’ll earn 1 Tier mile for every mile flown, plus 1 Tier segment total
Business Class – 1.5 Tier miles for every mile flown, plus 2 Tier segments total
First Class – 2 Tier miles for every mile flown, plus 3 Tier segments total
Residence – 4 Tier miles for every mile flown, plus 5 Tier segments total

Other ways to earn Etihad Guest Miles

How else can I add to my Etihad Guest Miles? Spending money at one of the many Etihad Guest partner hotels is a good way to rack up points to then convert to miles. Partner hotels include Atlantis The Palm, Dubai, Fairmont Hotels & Resorts, Jumeirah Hotels & Resorts (such as the Burj Al Arab), and the Rotana group.
Signing up for certain Du phone plans will also earn you a fast-track pass to Etihad Guest Gold membership, and you can now spend your Etisalat Rewards points on Etihad Guest miles.

Etihad Guest lounge access

The level of lounge access you’ll get depends on what membership you have; the higher the membership the glitzier the lounge! Etihad Guest Silver members can get into the Al Reem lounge at Abu Dhabi Airport, as well as a limited number of lounges around the world. Gold members get to admit one guest and can access the Business Class Lounge and Premium Lounge around the world. Etihad Guest Platinum members get the real red carpet treatment for them and a guest with access into the First Class Lounge and the Premium Lounge around the world. Each lounge has its own menu, business center and well stocked drinks bar.

Etihad Guest excess baggage

Another benefit of signing up to the Etihad Guest program is you’ll get a generous excess baggage allowance.
If the route is a ‘weight concept route’ (i.e. the baggage allowance is per kilo, not per bag) members get the following amounts of excess baggage regardless of the class they’re flying:
Silver – 10kg
Gold – 15kg
Platinum – 20kg

If the route is a ‘piece concept route’, Etihad Guest members get an additional:
Silver – 1 bag at 23kg in all classes
Gold – 1 bag at 23kg in Economy, and 1 bag at 32kg in Business and First Class
Platinum – 1 bag at 23kg in Economy, and 1 bag at 32kg in Business and First Class

Read more: Understanding the Etihad Airways baggage allowance rules

Etihad Guests members get an additional excess baggage allowance

Etihad Guest FAQs

How long are my Etihad Guest miles valid for?

It depends on the level of membership:
Etihad Guest – miles are valid for 2 years from the date you earned them
Etihad Guest Silver – miles are valid for 2.5 years from the date you earned them
Etihad Guest Gold – miles are valid for 3 years from the date you earned them
Etihad Guest Platinum – miles are valid for 3 years from the date you earned them

We recommend regularly checking your account so you don’t forget to spend your miles before they expire.

How can I claim my missing Etihad Guest partner miles?

If you think you’re owed miles that haven’t been credited to your account, you need to contact the partner within 6 months of the original transaction

How do I claim missing Etihad Guest Miles?

If you’re a new member you’re entitled to claim miles for flights with Etihad Airways or partner airlines that you took 3 months prior to your enrollment date. To do so, email retroclaims@etihadguest.com
To claim missing Etihad Guest miles earned after your enrolled, you can submit an online claim form on your online Etihad account.

Don't forget to spend you Etihad Guest miles before they expire

Can I claim my miles when I book with Skyscanner?

Yes, you can still claim airmiles on flights found through Skyscanner – so don’t worry, that amazing Etihad deal will still earn you airmiles!

How many miles do I need to upgrade to Etihad Business?

It depends on the route you’re taking. On a one-way flight from Abu Dhabi to Singapore’s Changi Airport, for example, you’ll need 56,596 Etihad Guest miles to upgrade to Etihad Business Class if you booked an Economy Saver ticket. It would cost you 37,597 miles to upgrade from an Economy Classic fare to Business. Note: it would cost the same amount (37,597 Etihad Guest miles) to upgrade from Business to First Class so you should do some investigating into the price differences to see what will give you the best value for your miles.

Who are the Etihad partner airlines?

Extra bonus! You can claim Etihad Guest miles when you fly with airlines other than Etihad, as long as you use your Etihad Guest membership number. The partner airlines are:
Air New Zealand
Air Serbia
Air Seychelles
airberlin
Alitalia
All Nippon Airways
American Airlines
Asiana Airlines
Bangkok Airways
Brussels Airlines
Czech Airlines
Etihad Regional
Garuda Indonesia
GOL Linhas Aereas
Hainan Airlines
Jet Airways
Korean Air
Malaysia Airlines
Oman Air
Philippine Airlines
Royal Air Maroc
Scandinavian Airlines
South African Airways
SriLankan Airlines
Ukraine International Airlines
Virgin Australia

Which credit card offers Etihad Guest Miles?

There are three main Etihad Guest payment cards to choose from in the UAE: NBAD Etihad Gust Credit card (up to 55,000 Etihad Guest miles when you sign up, and up to 6 Etihad Guest miles for every Dh10 you spend); ADIB Etihad Guest Visa Card (up to 50,000 Etihad Guest miles when you sign up and 3 Etihad Guest miles for every Dh4 you spend on it); and the ADCB Etihad Guest Above Card (up to 50,000 Etihad Guest miles when you sign up, and up to 3 Etihad Guest miles for every $1 you spend). They all have other benefits (and charges) so do you research before signing up.
Note: As with all credit cards, the benefits are only worth it if you pay off the balance every month to avoid incurring interest or finance charges.

Choose a credit card that offers Etihad Guest miles

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